Job Description
Join our award-winning hospitality team at the Grand Milwaukee Hotel! We're seeking a dynamic Front Desk Agent to own our overnight operations and deliver exceptional guest experiences during our busiest hours. As the first point of contact for late arrivals and early departures, you'll embody our commitment to luxury service while managing check-ins, handling inquiries, and ensuring seamless operations. This night shift role offers competitive pay, comprehensive benefits, and opportunities for career growth in one of Milwaukee's premier destinations.
Responsibilities
- Manage efficient check-in/check-out procedures for overnight guests
- Respond to guest inquiries and resolve issues with professionalism
- Monitor security systems and hotel premises during night hours
- Coordinate with housekeeping and security teams for operational excellence
- Process payments and maintain accurate financial records
- Prepare end-of-night reports and manage reservation systems
- Handle emergency situations with calm and decisive action
Qualifications
- 1+ years of front desk or hospitality experience
- Exceptional communication and problem-solving skills
- Proficiency with hotel management systems (e.g., Opera, PMS)
- Ability to work independently during overnight hours
- Strong attention to detail and organizational abilities
- Valid Wisconsin driver's license (for valet duties)
- Flexible availability including weekends and holidays
- Basic knowledge of Milwaukee attractions and transportation