Job Description
Join our award-winning team at the prestigious Grand Plaza Houston! We're seeking charismatic Front Desk Agents to deliver exceptional guest experiences during weekend shifts. This role is perfect for hospitality professionals who thrive in fast-paced environments and take pride in creating memorable stays for our international clientele. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our luxury hotel chain.
Responsibilities
- Handle check-in/check-out procedures for weekend guests with efficiency and warmth
- Manage room reservations and modify bookings using OPERA property management system
- Resolve guest inquiries and complaints promptly with a solutions-oriented approach
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and maintenance departments for guest requests
- Act as brand ambassador by promoting hotel amenities and local attractions
- Maintain accurate guest records and confidential information
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (PMS) and MS Office Suite
- Exceptional communication skills and multilingual abilities (Spanish preferred)
- Strong problem-solving skills with attention to detail
- Flexible availability including weekends and holidays
- Ability to stand for extended periods and lift 25 lbs
- Texas Food Handler certification or willingness to obtain