Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent at the Grand Plaza Hotel in the heart of Manhattan. We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts including evenings, weekends, and holidays. This role is perfect for students, career changers, or hospitality enthusiasts seeking flexible hours in one of NYC's most vibrant neighborhoods. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a luxury environment.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Operate switchboard and handle incoming calls professionally
- Uphold brand standards for cleanliness and presentation
Qualifications
- Previous hospitality or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Proficiency with reservation software (e.g., Opera, Delphi)
- Flexible schedule availability including nights/weekends
- Basic mathematical and cash handling abilities
- Positive attitude and problem-solving mindset
- High school diploma or equivalent required