Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent for our dynamic night shift! We're seeking a hospitality professional who thrives in after-hours environments to deliver exceptional guest experiences during our busiest operational window. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in a luxury downtown setting.
As the first point of contact for our overnight guests, you'll embody our commitment to service excellence while managing check-ins, resolving issues, and maintaining a secure environment. If you're a night owl with passion for hospitality and exceptional problem-solving skills, we want to meet you!
Responsibilities
- Efficiently manage guest check-ins/checkouts using our property management system
- Handle guest inquiries and resolve issues with empathy and professionalism
- Process payments and maintain accurate financial records
- Monitor security protocols and respond to emergency situations
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform nightly audits and report discrepancies to management
- Ensure lobby and common areas are maintained to brand standards
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Strong proficiency with PMS systems (Opera, Fidelio preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions
- Valid NC driver's license and reliable transportation
- Flexibility to work nights, weekends, and holidays
- Basic knowledge of Raleigh area attractions and services