Job Description
Join our award-winning luxury hotel in downtown Chicago as a Front Desk Agent for our vibrant night shift team! We're seeking charismatic professionals to deliver exceptional guest experiences during our busiest operational hours. As the first point of contact, you'll embody our brand's commitment to elegance and efficiency while managing check-ins, resolving inquiries, and ensuring seamless service across all departments. This role includes competitive compensation, comprehensive benefits, and growth opportunities within our global hospitality network.
Responsibilities
- Manage seamless guest check-ins/checkouts with speed and precision
- Handle high-volume phone inquiries and reservation modifications
- Resolve guest complaints with empathy and proactive solutions
- Coordinate with housekeeping and security teams for operational excellence
- Process payments and maintain accurate financial records
- Execute emergency protocols and safety procedures
- Upsell premium amenities and services to enhance guest stays
Qualifications
- 2+ years hotel front desk or customer service experience
- Proficiency in Opera/PMS property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible nights, weekends, and holidays
- Basic knowledge of Chicago tourism attractions and transport
- High school diploma or equivalent required
- Valid Illinois driver's license preferred
- Fluency in English; Spanish/other languages a plus