Job Description
Join our award-winning team at Grand Plaza Hotel Oklahoma as a Front Desk Agent for our dynamic night shift! We're seeking energetic, customer-focused individuals to be the first point of contact for our guests during evening and overnight hours. No prior experience is required – we provide comprehensive training to ensure your success. Enjoy competitive pay, flexible scheduling, and a supportive work environment with opportunities for advancement. If you thrive in fast-paced settings and have a passion for exceptional guest experiences, this is your chance to start a rewarding hospitality career!
Responsibilities
- Efficiently check-in/check out guests using hotel management systems
- Handle guest inquiries, requests, and resolve issues promptly
- Manage reservations and room status updates
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security departments
- Uphold safety protocols during overnight operations
- Assist with emergency procedures as needed
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to stand/walk for extended periods
- Flexible schedule availability (nights, weekends, holidays)
- Customer service mindset with problem-solving ability
- Ability to work independently with minimal supervision