Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking a dynamic professional to deliver exceptional guest experiences during our busiest overnight hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and enjoy providing personalized service to discerning travelers.
Why Work With Us?
- Competitive compensation with performance bonuses
- Comprehensive health benefits package
- Opportunities for career advancement
- Modern downtown Detroit location
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Handle guest inquiries and resolve complaints with professionalism
- Manage room inventory and coordinate with housekeeping
- Process payments and maintain accurate financial records
- Monitor security systems and enforce hotel policies
- Coordinate transportation and concierge services
- Prepare end-of-night reports and shift handovers
Qualifications
- Minimum 2 years hotel front desk experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision
- Valid Michigan driver's license and clean driving record
- Availability to work flexible schedule including weekends/holidays
- Basic knowledge of Detroit attractions and services