Job Description
Join our award-winning hospitality team at Grand Plaza Hotel, where luxury meets innovation! We're seeking a dedicated Night Shift Front Desk Agent to deliver exceptional guest experiences during evening hours. This pivotal role ensures seamless operations while creating memorable stays for our international clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement in one of LA's premier destinations.
Responsibilities
- Check in/out guests efficiently using Opera PMS while maintaining accurate records
- Handle guest inquiries, requests, and complaints with professionalism and empathy
- Manage room assignments, key distribution, and security protocols
- Process payments, manage cash floats, and reconcile daily transactions
- Coordinate with housekeeping and security teams for operational excellence
- Upsell hotel amenities, dining packages, and local experiences
- Maintain a pristine front desk environment and lobby appearance
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication skills in English; multilingual abilities (Spanish/Chinese) a plus
- Strong problem-solving and conflict resolution abilities
- Ability to work independently with minimal supervision during night hours
- Valid California driver's license and reliable transportation
- Flexible availability including weekends, holidays, and overnight shifts