Job Description
Are you looking to start a career in the hospitality industry? Join the Grand Plaza Hotel Fort Worth team, where we value passion, dedication, and a welcoming attitude. We are currently seeking enthusiastic candidates for our Entry-Level Hospitality Associate position. No prior experience is necessary; we provide comprehensive training to help you succeed in a dynamic and fast-paced environment.
As a member of our team, you will be the face of our brand, ensuring every guest feels welcomed and valued. If you are looking for a stable career with growth opportunities in one of Texas's most vibrant cities, we want to hear from you.
Responsibilities
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Answer incoming phone calls and emails promptly, providing accurate information about our services and amenities.
- Assist guests with check-in and check-out procedures efficiently using our property management system.
- Respond to guest inquiries and requests in a timely and courteous manner.
- Monitor the lobby and common areas to maintain a clean and organized environment.
- Collaborate with housekeeping and maintenance teams to ensure room readiness and guest satisfaction.
- Handle cash transactions and operate the point-of-sale (POS) system accurately.
Qualifications
- High school diploma or GED equivalent.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent verbal communication and interpersonal abilities.
- Ability to work flexible hours, including weekends, holidays, and evenings.
- Proficiency with computers and basic office software (training provided).
- A positive attitude and a willingness to learn new tasks quickly.
- Reliable transportation to and from work.