Job Description
Join our award-winning luxury hotel in the heart of San Jose and become the face of exceptional guest experiences. We're seeking a dedicated Night Shift Front Desk Agent to manage our 24/7 operations with professionalism and warmth. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in one of California's most vibrant cities. Perfect for night owls who thrive in dynamic environments!
Responsibilities
- Check-in/out guests efficiently while maintaining high service standards
- Handle reservations, billing inquiries, and payment processing
- Resolve guest concerns promptly and escalate complex issues to management
- Monitor security protocols and respond to emergency situations
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate shift logs and guest information systems
Qualifications
- Previous front desk or hospitality experience preferred
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Proficiency with PMS systems (e.g., Opera, Sabre)
- Valid California driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of San Jose attractions and services