Job Description
Join our award-winning downtown hotel as a Front Desk Agent for our dynamic night shift! We're seeking a charismatic professional to deliver exceptional guest experiences during our busiest overnight hours. This role offers competitive pay, comprehensive benefits, and opportunities for career growth within our luxury hospitality brand. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today to become part of our dedicated team.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Manage night audit procedures and daily financial reconciliation
- Ensure security protocols are followed throughout the night shift
- Coordinate with housekeeping and maintenance teams for guest needs
- Process payments and manage cash drawer operations
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability including weekends and holidays
- Basic knowledge of Jacksonville attractions and transportation
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs