Job Description
Join our award-winning team at Coastal Hospitality Group as a Front Desk Agent for our prestigious oceanfront property in Virginia Beach! This night shift role is perfect for energetic professionals who thrive in dynamic environments while ensuring seamless guest experiences during overnight hours. Enjoy competitive compensation, comprehensive benefits package, and opportunities for career advancement in the heart of Virginia Beach's vibrant hospitality scene. We value teamwork, attention to detail, and exceptional service – apply today to become part of our coastal luxury experience!
Responsibilities
- Manage guest check-in/check-out processes with precision and efficiency
- Handle reservations, room assignments, and special requests
- Respond to guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams
- Monitor property security systems during overnight hours
- Perform nightly audits and report generation
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Strong communication and conflict resolution skills
- Proficiency with property management systems (Opera, Fidelio)
- Ability to work flexible schedules including nights, weekends, holidays
- Basic knowledge of Virginia Beach tourism attractions
- Valid driver's license and reliable transportation