Job Description
Join our award-winning team at Grand Harbor Hotel Baltimore, where exceptional hospitality meets the vibrant energy of the Inner Harbor! We're seeking charismatic and detail-oriented Front Desk Agents to deliver unforgettable guest experiences during our high-demand night shifts. As the first point of contact, you'll set the tone for our guests' stays while managing check-ins, reservations, and special requests with professionalism and warmth. Enjoy competitive pay, premium benefits, and a dynamic work environment in one of Baltimore's premier hospitality destinations.
Responsibilities
- Handle seamless guest check-ins/check-outs using Opera property management system
- Manage reservation inquiries, modifications, and VIP requests with precision
- Resolve guest concerns promptly, ensuring satisfaction through proactive problem-solving
- Maintain accurate shift reports and financial transaction records
- Coordinate with housekeeping, security, and maintenance teams for flawless operations
- Execute emergency procedures and security protocols during overnight hours
- Upsell hotel amenities and services to enhance guest experience and revenue
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Maryland driver's license (for airport runs if required)
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Baltimore attractions and transportation
- First Aid/CPR certification preferred