Job Description
Join our award-winning team at the Austin Grand Hotel, where we redefine luxury hospitality! We're seeking a dedicated Front Desk Agent to manage our vibrant night operations. This role is perfect for night owls who thrive in dynamic environments and excel at creating memorable guest experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of Austin's premier downtown locations.
What We Offer:
• Competitive hourly wage + performance bonuses
• Free hotel accommodations (4 nights/month)
• Medical, dental, and vision insurance
• 401(k) with company match
• Employee discounts on F&B and spa services
Responsibilities
- Manage guest check-ins/checkouts efficiently using Opera property management system
- Handle guest inquiries, resolve complaints, and provide local recommendations
- Monitor security systems and respond to emergency protocols
- Process payments, manage cash floats, and balance nightly reports
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services (spa, dining, events)
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours (11 PM - 7 AM)
- Valid Texas driver's license with clean record
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Austin attractions, transportation, and events
- High school diploma or equivalent required