Job Description
Join our award-winning downtown Austin hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a night shift professional to deliver exceptional service during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and the vibrant energy of Austin's hospitality scene. Perfect for detail-oriented individuals who thrive in dynamic environments and value work-life balance with our rotating schedule.
Responsibilities
- Check in/out guests efficiently using PMS software while maintaining accuracy in billing and room assignments
- Handle guest inquiries with empathy and resolve issues promptly to ensure 100% satisfaction
- Manage reservations, room status updates, and coordinate with housekeeping for seamless operations
- Process payments, manage cash handling procedures, and reconcile nightly reports
- Uphold security protocols and respond to emergency situations during overnight hours
- Collaborate with night audit team to ensure accurate financial documentation
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar property management systems
- Exceptional communication skills with multilingual ability preferred
- Strong problem-solving abilities and crisis management training
- Flexible availability including weekends, holidays, and overnight shifts
- Texas Food Handler certification (or willingness to obtain)
- Valid driver's license and reliable transportation