Job Description
Join our award-winning luxury hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic professional to manage our vibrant night operations, ensuring seamless check-ins, exceptional service, and memorable stays. This role offers competitive pay, comprehensive benefits, and opportunities for career advancement in Detroit's thriving hospitality scene.
Responsibilities
- Manage guest check-in/out processes with efficiency and warmth
- Handle reservations, room assignments, and billing inquiries
- Respond to guest requests 24/7 with problem-solving excellence
- Coordinate with housekeeping and security teams
- Maintain accurate guest records and security protocols
- Process payments and manage cash handling procedures
- Act as primary point of contact for overnight emergencies
Qualifications
- Minimum 1 year hotel front desk experience required
- Exceptional communication and conflict resolution skills
- Proficiency in Opera or PMS systems
- Ability to work independently during overnight shifts
- Strong attention to detail and multitasking abilities
- Flexible availability including weekends/holidays
- Valid Michigan driver's license preferred
- Basic knowledge of Detroit area attractions