Job Description
Join our award-winning hospitality team as a Front Desk Agent at the Memphis Grand Hotel! We're seeking passionate individuals to create unforgettable guest experiences in the heart of Memphis. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, career advancement opportunities, and a vibrant downtown location near Beale Street. If you're a people person with a positive attitude, apply today to start your journey in the hospitality industry!
Responsibilities
- Deliver exceptional customer service to hotel guests with warm professionalism
- Manage check-in/check-out procedures efficiently using hotel software
- Handle guest inquiries, reservations, and payment processing
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate guest records and confidential information
- Resolve guest concerns promptly and escalate when necessary
- Assist with luggage handling and valet services
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn systems quickly
- Excellent problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights, weekends, and holidays
- Valid Tennessee driver's license preferred for valet duties
- Positive attitude and commitment to exceptional service