Job Description
Join our award-winning hospitality team as a Night Front Desk Agent at Grand Plaza Hotel Wichita! We're seeking charismatic professionals to deliver exceptional guest experiences during evening hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and value creating memorable stays for our diverse clientele. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our luxury hotel chain.
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries, resolve complaints, and coordinate special requests promptly
- Process payments, manage reservations, and maintain accurate guest records
- Serve as primary point of contact for emergency situations during night hours
- Perform end-of-day reconciliation and report preparation for management
- Maintain security protocols and monitor property surveillance systems
- Collaborate with housekeeping and security teams for seamless operations
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Strong knowledge of PMS systems (e.g., Opera, SynXis)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic accounting and cash handling proficiency
- Flexible schedule availability including weekends and holidays
- High school diploma or equivalent required
- Valid driver's license preferred