Job Description
Join our award-winning hotel team as a Part-Time Front Desk Agent and be the first point of contact for our valued guests! We're seeking a charismatic hospitality professional to deliver exceptional service while managing check-ins, reservations, and guest inquiries. This role offers flexible scheduling and is perfect for students or professionals seeking evening/weekend hours in Wichita's vibrant hospitality scene.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel management systems
- Handle reservations, cancellations, and room assignments with precision
- Respond to guest inquiries and resolve issues promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through professional appearance and courteous communication
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 6+ months customer service experience in hospitality or retail
- Proficiency with reservation systems (e.g., Opera, PMS)
- Exceptional communication and conflict resolution abilities
- Strong organizational skills with attention to detail
- Flexible availability including evenings, weekends, and holidays
- Basic math skills for cash handling and billing