Job Description
Join our award-winning luxury hotel as a Night Shift Front Desk Agent and become the cornerstone of our guest experience! This premium role offers the unique opportunity to create memorable moments during our peak nighttime operations while enjoying competitive pay, comprehensive benefits, and career advancement opportunities. Our state-of-the-art downtown location puts you in the heart of LA's vibrant culture, and we pride ourselves on fostering a supportive, inclusive work environment where your hospitality skills shine.
Responsibilities
- Deliver exceptional guest service through check-in/check-out processes, reservation management, and personalized assistance
- Manage room assignments, key distribution, and security protocols with precision
- Handle guest inquiries, complaints, and special requests with empathy and professionalism
- Maintain accurate billing records and process payments efficiently
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Utilize hotel management systems to update guest preferences and maintain data integrity
- Execute emergency response procedures and maintain situational awareness during night hours
Qualifications
- Minimum 1 year hospitality or customer service experience in a premium environment
- Proficiency in hotel management systems (Opera, Fidelio, or similar)
- Exceptional communication and conflict resolution skills
- Strong multitasking abilities with attention to detail
- Valid California driver's license (for occasional errands)
- Availability to work flexible shifts including weekends and holidays
- Basic knowledge of Los Angeles attractions and transportation
- Ability to stand for extended periods and lift up to 25 lbs