Job Description
Join our award-winning hospitality team at Grand Hospitality Group as a Full-Time Front Desk Agent in Wichita, KS! We're seeking dynamic professionals to deliver exceptional guest experiences through 24/7 shift coverage. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a vibrant downtown location. If you thrive in fast-paced environments and prioritize guest satisfaction, this is your perfect match!
Responsibilities
- Manage check-in/check-out procedures for hotel guests with precision and efficiency
- Handle guest inquiries, complaints, and special requests with professionalism
- Process reservations, payments, and maintain accurate guest records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Monitor security protocols and ensure guest safety during all shifts
- Upsell hotel amenities and services to enhance guest experience
- Prepare shift reports and maintain comprehensive documentation
Qualifications
- High school diploma or equivalent required; hospitality certification preferred
- 1+ years front desk or customer service experience in hospitality
- Strong communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, Delphi)
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling skills
- Valid driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 lbs