Job Description
Join the heart of hospitality as our Front Desk Agent at Grand Horizon Hotel! Be the first point of contact for guests seeking exceptional service in Chicago's vibrant downtown. We're seeking energetic professionals with a passion for creating memorable experiences through seamless check-ins, local expertise, and personalized assistance. Enjoy competitive pay, flexible shift schedules, and opportunities for career growth in a luxury environment.
Responsibilities
- Manage guest check-ins/check-outs efficiently while maintaining accurate records
- Handle reservation inquiries and modify bookings using Opera PMS system
- Resolve guest concerns promptly with a solutions-oriented approach
- Process payments, manage cash floats, and balance daily transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and assistance with transportation
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts (days, evenings, weekends, holidays)
- Strong attention to detail and multitasking abilities
- Basic math skills for financial transactions
- High school diploma or equivalent; hospitality degree preferred