Job Description
Join the vibrant team at Omaha Grand Hotel, where we're seeking exceptional Front Desk Agents for our dynamic night shift operations. As the first point of contact for our overnight guests, you'll deliver premium hospitality experiences while ensuring seamless check-ins, managing reservations, and maintaining a secure environment. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our award-winning hospitality group.
Responsibilities
- Handle guest check-ins/checkouts efficiently using our property management system
- Address guest inquiries and resolve issues with prompt, personalized solutions
- Monitor security systems and respond to emergency protocols during overnight hours
- Process payments and manage billing discrepancies with precision
- Coordinate with housekeeping and maintenance teams for guest requests
- Maintain accurate records of guest communications and incidents
- Ensure lobby and common areas remain pristine and welcoming
Qualifications
- Minimum 1 year hospitality or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency with hotel management software (e.g., Opera, Cloudbeds)
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Valid Nebraska driver's license and reliable transportation
- Strong attention to detail in financial transactions
- Basic first aid and CPR certification preferred
- Ability to stand for extended periods