Job Description
Join our dynamic hospitality team as a Front Desk Agent where your people skills shine! We're seeking energetic individuals to manage guest check-ins, handle inquiries, and ensure seamless operations during day, evening, or overnight shifts. No prior experience needed – we provide comprehensive training to launch your hospitality career in Atlanta's vibrant scene. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium hotels.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest concerns promptly with exceptional customer service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards for cleanliness and professionalism
- Complete shift reports and handover procedures
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to work flexible shifts including nights/weekends/holidays
- Basic computer proficiency with willingness to learn hotel software
- Professional appearance and positive demeanor
- Detail-oriented with multitasking abilities
- No experience required – training provided
- Must be authorized to work in the United States