Job Description
We are seeking enthusiastic and service-oriented individuals to join our expanding team across New York and Pennsylvania. Whether you are looking for your first job or a fresh start in the industry, our comprehensive training programs ensure you have the tools to succeed. Join a brand dedicated to excellence and guest satisfaction in the heart of the East Coast.
As a key member of our guest services team, you will play a pivotal role in creating memorable experiences for our patrons. We pride ourselves on a culture of excellence, offering a dynamic work environment where every day is different.
Responsibilities
- Greet and welcome guests warmly upon arrival, checking them in with efficiency and a smile.
- Manage phone inquiries and reservations with accuracy and professionalism.
- Handle guest complaints or requests promptly and escalate issues to management when necessary.
- Ensure the front desk area is clean, organized, and visually appealing at all times.
- Process payments and prepare bills accurately using our hotel management software.
- Maintain a high standard of grooming and professional appearance at all times.
- Collaborate with housekeeping and maintenance teams to ensure guest room readiness.
Qualifications
- No prior experience required; full training is provided.
- Excellent verbal communication skills with a friendly and approachable demeanor.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Proficiency in basic computer operations and hotel reservation systems.
- Ability to work flexible shifts, including weekends and holidays.
- Must be legally authorized to work in the United States.
- High school diploma or equivalent (GED) preferred but not mandatory.