Job Description
Join our award-winning team at Grand Plaza Hotel as a Night Shift Front Desk Agent! We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during evening and overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of San Jose. Apply today and become part of our renowned guest service legacy!
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and efficiency
- Handle guest inquiries and resolve concerns promptly using our CRM system
- Monitor security protocols and access control during overnight hours
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Prepare end-of-night reports and manage key inventory
- Uphold brand standards through exceptional service delivery
Qualifications
- Minimum 1 year front desk or hospitality experience required
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Strong communication and conflict resolution skills
- Ability to work independently with minimal supervision overnight
- Valid California driver's license preferred
- Flexibility to work weekends and holidays
- Basic knowledge of San Jose attractions and transportation
- First Aid/CPR certification preferred