Job Description
Join our award-winning team at Grand Horizon Hotel as a Front Desk Agent for our dynamic night shift! This is a rare opportunity to be the first point of contact for our guests during the most magical hours of the day. We offer competitive pay, comprehensive benefits, and a supportive environment where your hospitality skills shine. If you thrive in fast-paced settings and excel at creating memorable guest experiences, this role is your perfect match. Apply today and become part of Fresno's premier hospitality destination!
Responsibilities
- Provide exceptional check-in/check-out services to night-shift guests with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries with precision
- Address guest concerns promptly and escalate issues to management when necessary
- Monitor security protocols and ensure a safe environment for guests and staff
- Coordinate with housekeeping and maintenance teams to maintain operational excellence
- Process payments and maintain accurate financial records
- Act as the primary communication hub for overnight guest requests
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proven ability to handle high-pressure situations with professionalism
- Strong knowledge of reservation systems (e.g., Opera, Delphi)
- Excellent communication and multitasking skills
- Availability to work flexible night shifts (11 PM - 7 AM)
- Basic computer literacy and cash handling proficiency
- Valid California driver's license (for occasional errands)
- Positive attitude and passion for exceeding guest expectations