Job Description
Join our dynamic hospitality team as a Front Desk Agent for our prestigious Mesa location! This overnight shift (10:00 PM - 6:00 AM) is perfect for night owls who excel in creating memorable guest experiences while ensuring smooth 24/7 operations. We're seeking a professional with exceptional communication skills and a passion for service excellence.
Grand Horizon Hotels offers competitive pay, comprehensive benefits, and a supportive work environment. Enjoy career growth opportunities, complimentary hotel stays, and recognition programs for top performers. Apply today and become part of our award-winning team!
Responsibilities
- Provide exceptional guest check-in/check-out services with accuracy and efficiency
- Manage reservations, room assignments, and billing inquiries
- Respond to guest requests and resolve issues promptly with professionalism
- Maintain security protocols and monitor hotel premises overnight
- Coordinate with housekeeping, maintenance, and security teams
- Process payments and manage cash handling procedures
- Update guest profiles and maintain accurate records in hotel systems
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Strong computer skills with proficiency in reservation systems
- Excellent communication and problem-solving abilities
- Ability to work independently during overnight shifts
- Valid Arizona driver's license and clean driving record
- Flexible availability including weekends and holidays