Job Description
Join our award-winning luxury hotel in downtown Baltimore as a Night Shift Front Desk Agent! We're seeking a charismatic professional to deliver exceptional guest experiences during evening hours. Enjoy competitive compensation, premium benefits, and opportunities for career growth in a dynamic hospitality environment.
Responsibilities
- Manage guest check-in/check-out processes with speed and precision
- Handle reservation inquiries and modify bookings using property management systems
- Resolve guest complaints and escalate complex issues to management
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and security teams for seamless operations
- Execute emergency procedures during overnight hours
- Perform nightly audit functions and generate daily reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with PMS systems (e.g., Opera, Marriott Bonvoy)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight shifts
- Valid Maryland driver's license (if required for errands)
- Basic knowledge of Baltimore attractions and transportation
- Flexible availability including weekends and holidays
- High school diploma or equivalent required