Job Description
Join our award-winning team at Grand Plaza Hotel, where we redefine luxury hospitality. We're seeking passionate Night Shift Hotel Staff to deliver exceptional guest experiences during evening and overnight hours. As the cornerstone of our night operations, you'll ensure seamless service while maintaining our premium standards. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Omaha's vibrant hospitality scene.
This role offers growth opportunities within our global hotel chain, with cross-training programs and advancement pathways. Our culture celebrates diversity, innovation, and work-life balance – perfect for night owls who thrive in fast-paced settings.
Responsibilities
- Handle guest check-ins/checkouts with precision and warmth
- Manage overnight front desk operations and security protocols
- Resolve guest inquiries and complaints with empathy and efficiency
- Coordinate with housekeeping/maintenance for urgent requests
- Process payments, manage reservations, and generate reports
- Execute emergency procedures during off-peak hours
- Maintain accurate guest records and confidentiality
Qualifications
- 2+ years hotel/hospitality experience required
- Strong communication and conflict resolution skills
- Ability to work independently during night shifts
- Proficiency with PMS systems (e.g., Opera, StayNTouch)
- Flexible schedule including weekends/holidays
- Basic first aid/CPR certification preferred
- Valid driver's license for occasional errands