Job Description
Join the Grand Plaza Hotel Cleveland as a Front Desk Agent and launch your hospitality career! We're seeking enthusiastic individuals with no prior experience to deliver exceptional guest experiences in our luxury downtown hotel. Enjoy competitive pay, comprehensive training, and a supportive team environment. This full-time position includes health benefits, paid time off, and growth opportunities within our award-winning hotel chain.
Why Join Us?
- Industry-leading onboarding program
- Health/dental/vision insurance after 60 days
- Hotel discounts worldwide
- Career advancement opportunities
- 401(k) with company match
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments
- Handle guest inquiries and resolve service issues
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and conduct
- Assist with concierge services and local recommendations
Qualifications
- No experience required – we provide comprehensive training
- High school diploma or equivalent
- Strong communication and customer service skills
- Basic computer proficiency
- Ability to work flexible shifts including nights/weekends
- Positive attitude and problem-solving mindset
- Attention to detail and accuracy in transactions
- Ability to stand for extended periods