Job Description
Join our award-winning hospitality team as a Part-Time Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during flexible shifts. Perfect for students or those seeking work-life balance, this role combines customer service excellence with operational precision in a luxury downtown environment.
Enjoy competitive hourly wages, complimentary parking, and opportunities for advancement within our growing portfolio. Our Philadelphia location offers a vibrant work atmosphere with state-of-the-art facilities.
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations and room assignments with meticulous attention to detail
- Process payments and reconcile daily transactions
- Respond to guest inquiries with professionalism and local knowledge
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards during overnight and weekend shifts
- Handle emergency procedures calmly and effectively
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic accounting knowledge and cash handling experience
- Valid Pennsylvania driver's license (if required for errands)