Job Description
Join our award-winning luxury beachfront hotel as a Front Desk Agent and become the heart of our guest experience! We're seeking charismatic professionals to manage our vibrant night operations while delivering exceptional service. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in Virginia Beach's premier hospitality destination. Apply today and start your journey with us!
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and warmth
- Handle reservation modifications and direct inquiries with exceptional problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Respond to emergency situations calmly and professionally
- Upsell hotel amenities and services to enhance guest satisfaction
- Maintain security protocols during overnight hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Exceptional communication and conflict resolution skills
- Proficiency in hotel management systems (e.g., Opera, Amadeus)
- Ability to multitask in fast-paced environments
- Valid driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Virginia Beach attractions and services
- First Aid/CPR certification preferred