Job Description
Join our award-winning hospitality team at Grand Horizon Hotel & Resort as a Night Shift Front Desk Agent! We're seeking a dynamic professional to manage our overnight operations while delivering exceptional guest experiences in the heart of Fort Worth's cultural district. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement within our luxury hotel brand.
Responsibilities
- Handle check-in/check-out procedures for overnight guests with speed and precision
- Manage reservation systems and optimize room inventory during low-occupancy periods
- Respond to guest inquiries and resolve issues promptly to maintain 4.8+ satisfaction ratings
- Monitor security protocols and emergency procedures during overnight hours
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Act as primary point of contact for late-night arrivals and special requests
Qualifications
- Minimum 1 year front desk or hospitality experience
- Exceptional communication and conflict resolution skills
- Proficiency with property management systems (e.g., Opera, StayNTouch)
- Ability to multitask in fast-paced environments with minimal supervision
- Valid Texas driver's license and reliable transportation
- Flexible availability including weekends and holidays
- Basic knowledge of Fort Worth attractions and transportation options
- First Aid/CPR certification preferred