Job Description
Join our award-winning team as a Front Desk Agent in Fresno's premier hospitality destination! We're seeking charismatic night shift professionals to create unforgettable guest experiences while maintaining our 5-star reputation. This role offers competitive pay, comprehensive benefits, and career advancement opportunities in California's vibrant Central Valley. If you thrive in fast-paced environments and excel at anticipating guest needs, apply now to become the first impression of excellence during our busiest hours.
Responsibilities
- Deliver exceptional guest service with personalized check-in/check-out procedures
- Manage reservations and room assignments using PMS software
- Address guest inquiries and resolve issues promptly with discretion
- Coordinate with housekeeping and security teams for seamless operations
- Process payments and maintain accurate financial records
- Execute emergency protocols with calm professionalism
- Conduct nightly audits and report discrepancies
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends and holidays
- Valid California driver's license and reliable transportation
- Ability to stand/walk for extended periods
- Basic knowledge of Fresno attractions and services
- Fluency in English; Spanish proficiency preferred