Job Description
Join our award-winning team at the Grand Orleans Hotel, where Southern hospitality meets modern luxury. We're seeking charismatic Night Shift Front Desk Agents to create memorable experiences for our discerning guests. As the first point of contact, you'll embody our commitment to exceptional service while managing check-ins, resolving inquiries, and ensuring seamless operations during overnight hours. This role offers competitive compensation, comprehensive benefits, and a vibrant work environment in the heart of New Orleans' French Quarter.
Responsibilities
- Manage guest check-in/check-out procedures with precision and warmth
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and security teams for overnight operations
- Monitor safety protocols and emergency procedures
- Perform nightly audits and financial reconciliations
- Upsell hotel amenities and services to enhance guest experience
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency in PMS systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work flexible schedules including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of New Orleans attractions and local services
- Valid Louisiana driver's license and reliable transportation