Job Description
Join our award-winning team at Grand Harbor Hotels Boston as a Front Desk Agent Night Shift! We're seeking charismatic professionals to deliver exceptional guest experiences during evening and overnight hours. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a luxury downtown hotel setting. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Manage guest check-in/check-out processes efficiently using hotel software
- Handle guest inquiries, requests, and resolve complaints with professionalism
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor security systems and respond to emergency protocols
- Prepare end-of-night reports and manage cash drawer reconciliation
- Upsell hotel amenities and services to enhance guest experiences
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management systems (Opera, Fidelio, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible hours including nights, weekends, and holidays
- Strong attention to detail and multitasking abilities
- Basic knowledge of Boston attractions and transportation
- High school diploma or equivalent required
- First Aid/CPR certification preferred