Job Description
Join our award-winning team as a Front Desk Agent and become the heart of our luxury hotel experience! We're seeking a charismatic professional to manage our night operations, ensuring seamless guest satisfaction during evening and overnight hours. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to build a career in premium hospitality.
As the first point of contact for our international clientele, you'll deliver exceptional service while handling check-ins, managing reservations, and resolving inquiries with poise. Our state-of-the-art facility in downtown LA offers competitive compensation, comprehensive benefits, and pathways to advancement within our global network.
Responsibilities
- Manage efficient guest check-in/check-out processes using PMS systems
- Handle reservation modifications and optimize room assignments
- Resolve guest inquiries and complaints with diplomacy
- Process cash/credit transactions and maintain accurate financial records
- Coordinate with housekeeping and security for overnight operations
- Conduct nightly audits and prepare management reports
- Maintain security protocols during low-traffic hours
Qualifications
- 1+ years front desk or hospitality experience required
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Flexible availability for nights, weekends, and holidays
- Basic knowledge of LA attractions and transportation
- High school diploma; hospitality certification preferred