Job Description
Join our award-winning hospitality team as a Front Desk Agent for our prestigious night shift operations! This role is the heartbeat of our guest experience during the overnight hours, ensuring seamless check-ins, exceptional service, and maintaining the highest standards of safety and comfort. We're seeking a dynamic professional with a passion for hospitality to become the welcoming face of our luxury property while Los Angeles sleeps. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in one of the world's most vibrant cities.
Responsibilities
- Efficiently manage guest check-ins and check-outs using property management systems
- Handle guest inquiries, resolve complaints, and provide personalized recommendations
- Monitor security protocols and ensure a safe environment for guests and staff
- Process payments, manage billing discrepancies, and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for room readiness and service requests
- Prepare end-of-night reports and ensure all documentation is completed accurately
- Maintain a pristine front desk area and manage key inventory
Qualifications
- Minimum 1 year experience in hotel front desk or customer service role
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication and conflict resolution skills
- Ability to work independently with minimal supervision during overnight hours
- Valid driver's license and reliable transportation
- Flexible schedule including nights, weekends, and holidays
- Basic knowledge of Los Angeles area attractions and services