Job Description
Join our award-winning team at Grand Hotel Raleigh as a Front Desk Agent for our dynamic night shift operation. We're seeking a dedicated hospitality professional to deliver exceptional guest experiences during evening and overnight hours. This role is perfect for night owls who thrive in fast-paced environments and value work-life balance through flexible scheduling. Enjoy competitive compensation, premium benefits, and opportunities for career advancement within our luxury hotel chain.
As a cornerstone of our guest services team, you'll be the first point of contact for arriving guests, ensuring seamless check-ins and creating memorable stays. Our night shift plays a critical role in maintaining hotel security, managing overnight operations, and preparing for the next day's arrivals. If you're passionate about hospitality and excel in independent decision-making, we encourage you to apply.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle guest inquiries, complaints, and requests with professionalism and discretion
- Monitor security systems and respond to emergency situations following protocols
- Coordinate with housekeeping, maintenance, and security teams overnight
- Process payments and maintain accurate financial transaction records
- Prepare end-of-night reports and ensure operational readiness for next shift
- Perform nightly audits of room status and inventory management
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year front desk or customer service experience
- Proficiency with property management systems (e.g., Opera, StayNTouch)
- Exceptional communication and conflict resolution skills
- Ability to work independently and make sound decisions during low-staffed hours
- Basic knowledge of hotel operations and safety procedures
- Flexibility to work weekends, holidays, and overnight shifts
- Valid North Carolina driver's license (if required for errands)