Job Description
Join our award-winning luxury hotel in the heart of San Diego as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences while managing check-ins, reservations, and inquiries. Enjoy competitive pay, flexible shift scheduling, and career growth opportunities in one of California's most vibrant coastal cities. Our team thrives on hospitality excellence – could you be our next star player?
Responsibilities
- Manage seamless guest check-in/check-out procedures with efficiency and warmth
- Handle reservation inquiries, modifications, and confirmations via phone/digital channels
- Process payments, manage cash floats, and reconcile daily transactions
- Resolve guest concerns promptly using de-escalation techniques
- Coordinate with housekeeping and maintenance teams for room readiness
- Maintain accurate guest records and confidential information
- Execute upselling strategies for room upgrades and amenities
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling accuracy
- Valid California driver's license preferred
- Fluency in English; Spanish proficiency highly valued
- Ability to stand for extended periods and lift 25 lbs