Job Description
Join our award-winning team as a Front Desk Agent at Grand Plaza Hotel Fresno! We're seeking dynamic night shift professionals to deliver exceptional guest experiences during evening and overnight hours. This role offers competitive compensation, comprehensive benefits, and growth opportunities within our prestigious hospitality brand. As the first point of contact, you'll embody our commitment to luxury service while managing check-ins, reservations, and guest inquiries with precision and warmth.
Responsibilities
- Efficiently manage guest check-ins/checkouts using our property management system
- Handle reservation modifications and cancellations with exceptional customer service
- Respond to guest inquiries and resolve issues promptly during overnight hours
- Process payments and maintain accurate financial transaction records
- Coordinate with housekeeping and security teams for seamless operations
- Monitor security systems and emergency protocols during night shift
- Prepare end-of-night reports and ensure accurate shift handovers
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in property management systems (e.g., Opera, Amadeus)
- Exceptional communication and conflict resolution skills
- Ability to work independently during overnight hours
- Valid California driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overnight shifts
- Basic knowledge of Fresno attractions and local area