Job Description
Join our award-winning hospitality team at Metropolitan Hotels Seattle, where we redefine luxury service. We're seeking a dynamic Front Desk Agent to manage our vibrant night operations and deliver exceptional guest experiences in the heart of Downtown Seattle. This role offers unparalleled growth opportunities in one of America's most iconic cities.
What We Offer: Competitive hourly rates, comprehensive benefits package (medical/dental/vision), complimentary hotel stays, employee discounts, and career advancement pathways. Perfect for night owls who thrive in high-energy environments!
Responsibilities
- Manage check-in/check-out procedures for overnight guests with precision and warmth
- Handle guest inquiries, complaints, and special requests with exceptional problem-solving skills
- Maintain security protocols and monitor property surveillance systems during night shifts
- Coordinate with housekeeping, security, and maintenance teams for seamless operations
- Process payments, manage cash floats, and reconcile nightly financial transactions
- Update reservation systems and maintain accurate guest records
- Execute emergency response procedures and incident documentation
Qualifications
- Minimum 1 year hospitality or customer service experience in shift-based roles
- Proficiency with property management systems (e.g., Opera, Delphi)
- Exceptional communication skills with multilingual capabilities preferred
- Ability to work independently during overnight hours with minimal supervision
- Strong problem-solving skills and conflict resolution abilities
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability including nights, weekends, and holidays