Job Description
Join our award-winning downtown Milwaukee hotel as a Night Shift Front Desk Agent! We're seeking charismatic professionals who thrive in nocturnal environments to deliver exceptional guest experiences during our peak hours. As the first point of contact for late arrivals and early departures, you'll embody our brand's commitment to luxury and personalized service. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a dynamic hospitality career.
What We Offer:
• Premium night shift differential pay
• Health/dental/vision insurance
• Free employee parking & meal discounts
• Professional development programs
• Recognition & performance bonuses
Responsibilities
- Efficiently manage guest check-ins/check-outs during overnight hours (11 PM - 7 AM)
- Handle guest inquiries, resolve complaints, and anticipate needs proactively
- Process payments, manage cash handling procedures, and maintain accurate records
- Coordinate with housekeeping/security departments for seamless operations
- Operate PMS systems (Opera) and manage room inventory in real-time
- Execute emergency protocols during overnight incidents
- Maintain pristine front desk appearance and security standards
Qualifications
- 1+ years hospitality/customer service experience
- Exceptional communication & conflict resolution skills
- Proficiency in hotel management systems (Opera preferred)
- Ability to work independently during overnight shifts
- Valid driver's license and reliable transportation
- Basic knowledge of Milwaukee attractions and services
- Flexibility to cover weekends/holidays
- High school diploma or equivalent required