Job Description
Join our award-winning team as a Front Desk Agent at the Milwaukee Grand Hotel, where we deliver exceptional hospitality experiences. This night shift role is perfect for detail-oriented professionals who thrive in dynamic environments and enjoy working with diverse guests. You'll be the first point of contact for our overnight visitors, ensuring seamless check-ins, resolving inquiries with precision, and maintaining our 24/7 operations excellence. We offer competitive compensation, comprehensive benefits, and opportunities for career growth in the heart of downtown Milwaukee.
Responsibilities
- Manage guest check-ins/checkouts efficiently using our property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash drawer, and maintain accurate financial records
- Coordinate with housekeeping and security teams for overnight operations
- Monitor security systems and respond to emergency protocols
- Prepare daily reports and maintain detailed guest information logs
- Ensure lobby and common areas are impeccably maintained during shift
Qualifications
- 1+ years of hospitality or customer service experience
- Proficiency with hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Flexible schedule including nights, weekends, and holidays
- Basic knowledge of Milwaukee attractions and transportation
- High school diploma or equivalent required