Job Description
Join our award-winning team at the Grand Hospitality Group in sunny Orlando! We're seeking passionate individuals to deliver exceptional guest experiences through our part-time hotel staff positions. Whether you're a student, career-changer, or hospitality enthusiast, this flexible role offers competitive pay, complimentary staff meals, and opportunities for advancement in a world-class environment.
As part of our dynamic team, you'll become the face of luxury hospitality while gaining valuable skills in guest relations, operations, and customer service. Our commitment to employee development and work-life balance makes us an employer of choice in Florida's thriving tourism industry.
Responsibilities
- Deliver exceptional front desk services including check-in/check-out, reservation management, and guest inquiries
- Handle guest complaints with professionalism and resolve issues promptly
- Process payments, manage cash registers, and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and food & beverage departments for seamless operations
- Uphold brand standards through personalized guest interactions and service excellence
- Maintain cleanliness and organization of front desk and public areas
- Assist with event preparation and VIP guest requests as needed
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 6 months customer service or hotel experience
- Proficiency in reservation systems (Opera, Fidelio, or similar)
- Exceptional communication and problem-solving skills
- Ability to work flexible hours including weekends, holidays, and nights
- Basic knowledge of local attractions and transportation options
- Valid Florida driver's license and reliable transportation
- Ability to stand for extended periods and lift up to 25 pounds