Job Description
Launch your hospitality career with Grand Detroit Hotel! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences. No prior experience required – we provide comprehensive training to set you up for success. Join our vibrant downtown team and become the welcoming face of Detroit's premier accommodation destination.
Enjoy competitive pay, flexible scheduling, and growth opportunities within our award-winning hospitality group. Perfect for career changers, recent graduates, or anyone passionate about customer service.
Responsibilities
- Warmly greet and assist all hotel guests with check-in/check-out processes
- Manage reservations and room assignments using our property management system
- Handle guest inquiries, requests, and complaints with professionalism
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through exceptional service and cleanliness
- Operate switchboard and manage multi-line phone systems
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Positive, approachable demeanor with strong problem-solving abilities
- Basic computer literacy and willingness to learn new systems
- Ability to stand for extended periods and multitask in fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Valid Michigan driver's license preferred (not required)