Job Description
Join our award-winning luxury hotel in Portland, PA as a Weekend Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend operations. Enjoy competitive pay, flexible scheduling, and a dynamic work environment. Full training provided.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Operate PMS systems and manage room inventory
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Ability to multitask in a fast-paced environment
- Professional appearance and positive attitude
- Basic math and cash handling skills
- Flexible availability for weekend shifts (Fri-Sun)