Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent for our prestigious Fresno location. We're seeking a dedicated professional to deliver exceptional guest experiences during our night shift operations. This role is perfect for hospitality professionals who thrive in dynamic environments and excel at creating memorable stays. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement within our growing luxury hotel brand.
Responsibilities
- Manage check-in/check-out processes with precision and efficiency
- Handle guest inquiries, resolve complaints, and ensure exceptional service standards
- Monitor security systems and respond to emergency situations promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems (Opera) for reservations and billing
- Perform nightly audits and prepare operational reports
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera preferred)
- Strong communication and conflict resolution skills
- Ability to work independently during night shift hours
- Basic knowledge of Fresno area attractions and services
- Valid driver's license and reliable transportation
- Flexibility to work weekends, holidays, and overtime as needed
- High school diploma or equivalent required