Job Description
Join our award-winning downtown Seattle hotel as a Night Shift Front Desk Agent and become the cornerstone of our guest experience! This full-time position offers competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most vibrant cities. As the first point of contact for our discerning guests, you'll deliver exceptional service while managing check-ins, reservations, and special requests with precision and warmth.
Our ideal candidate thrives in a fast-paced environment, possesses exceptional problem-solving skills, and takes pride in creating memorable stays. With state-of-the-art facilities and a commitment to excellence, this role is perfect for hospitality professionals seeking career growth in a luxury setting. Enjoy complimentary parking, meal discounts, and opportunities for advancement within our expanding portfolio.
Responsibilities
- Manage seamless guest check-ins/check-outs using Opera property management system
- Handle reservation modifications, room assignments, and VIP requests
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and security teams for operational efficiency
- Execute end-of-day reconciliation procedures and shift handovers
- Uphold brand standards through attentive service and property knowledge
Qualifications
- Minimum 1 year hotel front desk or high-volume customer service experience
- Proficiency in property management systems (Opera, Fidelio, or similar)
- Exceptional communication skills with multilingual ability preferred
- Strong problem-solving and conflict resolution capabilities
- Ability to work independently during overnight hours with minimal supervision
- Valid Washington State Food Handler's Card (or willingness to obtain)
- Flexible availability including weekends, holidays, and overnight shifts